Knowledgeable staffExcellent customer serviceGood pricingWarm and friendlyNo pressure salesFriendly deliveryComfortable mattressesHelpful sales representativesQuick deliveryVariety of products
About this business
Sleep Country Canada is the largest mattress retailer in Canada, operating as an omnichannel enterprise. With storefronts and an online platform, we are the only retailer that specializes in mattress sales, intending to provide better sleep for our citizens. Christine Magee and Stephen Gunn established the company in Vancouver in 1994, chiefly due to Gordon Lownds' support. Our presence has since grown, with more than 265 stores across the country. We understand that sleep is not universal. Sleep Country candidly acknowledges that it is stressful to find your perfect match. Our Sleep Experts strive to identify and address any possible stumbling points to ensure that you get the best night's sleep possible. After all, we know that sleep is personal to you. This is why our Sleep Experts and Customer Service teams are eager and ready to talk to you. Our Sleep Experts and Customer Service agents are on-hand to speak with you. We aim to assist every Canadian in getting their best nights sleep.
Reviews Summary
The clients of Sleep Country Canada praised this store, particularly the staffs. Elena and Doug had several feedbacks because of their friendliness and professionalism. Customers were pleased with the excellent service, knowledge, and customer care that Elena and Doug provided. In fact, one customer specifically mentioned how they were relieved that they were not pressured into buying a costly mattress. Getting arrange help was smooth and the same customer informed us that Elena tracked their delivery from hop the time it left the warehouse until it reached them. Another customer went on to say that being warmly received by Elena is the most special part of their visit. It was harmonious when they mentioned that the store was orderly and neat and they saw a nice body pillow that they planned to acquire. Based on this feedback, it is clear that customers recognize the level of professionalism and service that this store offers. Most ex-customers say that they will return for subsequent purchases and refer this store to their friends.
Frequently asked questions
5 questions
What do Sleep Country clients say about their experience with the staff?
Reviewers frequently praise the knowledgeable and helpful staff, particularly mentioning team members like Elena and David for their patience and expertise. Customers appreciate the personalized attention and the absence of pressure during their shopping experience.
Does Sleep Country offer a satisfaction guarantee for their mattresses?
Yes, Sleep Country provides a satisfaction guarantee, allowing customers to exchange their mattress if they are not satisfied. This is highlighted in multiple reviews, where customers felt supported during the exchange process.
Can I find adjustable mattresses at Sleep Country in Burnaby?
Yes, they offer adjustable mattresses as part of their product range, which includes memory foam, hybrid mattresses, and adjustable bed frames, ensuring a tailored sleep experience for customers.
What types of bedding accessories can I find at Sleep Country?
Sleep Country offers a variety of bedding accessories, including sheet sets, mattress protectors, and comforters, allowing customers to complete their sleep setup with quality products.