About Sleep Country Canada
We are Canada's largest omnichannel mattress retailer, and our specialty bedding store will help you sleep no matter how you prefer to shop. Sleep Country Canada is the only mattress store in Canada with an online and brick-and-mortar location. Canadians can get a better night's sleep from us. Gordon Lownds, Christine Magee & Stephen Gunn, founded the chain in Vancouver in 1994, and there are now 265 branches nationwide. Sleeping cannot be done in one way, and Sleep Country Canada is all about making sleep. It might be impossible to determine the ideal sleep routine. Our Sleep Experts understand how well you sleep. We would like to help you become the best at something you already do. We believe every Canadian deserves the best possible sleep.
Our team includes sleep specialists who are available to help you better sleep. Our customer service reps are also available to answer any questions you may have.
Reviews Summary
Feedback on Sleep Country's customer service is overwhelmingly positive, particularly concerning the staff. Corey and Khalid's names feature prominently in 4 and 6 reviews that praise their knowledge and patience in assisting customers in choosing the correct mattress. Customers appreciate the personalized approach. Moreover, the delivery was on time and the staff were professional, contributing to a high-quality experience. Although product satisfaction also featured in the reviews, the majority of feedback about customer service and how the staff provided tailored advice and a pleasant shopping experience. Also, the reviews provided the highlight of their shopping experiences at Sleep Country. There was only one embarrassing episode during the payment process, but it appears to be an isolated case. Customers reported that the store facilitated mattress returns in the rare cases they were unhappy with their selection. Customers would recommend these stores without hesitation.
Frequently asked questions
7 questions
What do Sleep Country Canada clients say about the work?
Customers frequently praise the knowledgeable and friendly staff, particularly mentioning representatives like Corey and Khalid for their exceptional service. Reviewers highlight the punctuality of delivery and the quality of products, contributing to a positive overall experience.
Does Sleep Country Canada offer adjustable beds, and what types are available?
Yes, they offer adjustable beds including Platform Adjustable Bed, Split King Adjustable Bed, and Bed Frame with Adjustable Base. Customers appreciate the variety and the expertise of staff in helping them choose the right options.
What are the operating hours for Sleep Country Canada?
Their hours are as follows: Monday: 10:00 AM - 9:00 PM, Tuesday: 10:00 AM - 9:00 PM, Wednesday: 10:00 AM - 9:00 PM, Thursday: 10:00 AM - 9:00 PM, Friday: 10:00 AM - 9:00 PM, Saturday: 9:30 AM - 6:00 PM, Sunday: 11:00 AM - 5:00 PM.
Can I find mattress accessories at Sleep Country Canada?
Yes, they provide a range of mattress accessories, including Mattress Protector, Mattress Topper, and Bed Sheets Set. Customers have noted the quality of these accessories, enhancing their overall sleep experience.
How does Sleep Country Canada handle delivery services?
They offer Standard Delivery, Premium Delivery and Setup, and Express Delivery options. Reviewers have commended the punctuality and professionalism of the delivery team, ensuring a smooth setup process.
What types of mattresses does Sleep Country Canada offer?
They offer various mattresses including Queen Mattress, King Mattress, and Full Mattress. Customers have expressed satisfaction with their mattress selections, often highlighting the helpfulness of staff in guiding their choices.
Where is Sleep Country Canada located?
Train Yards, 505 Industrial Ave, Ottawa, ON K1G 0Z1, Canada
Location & directions
Ottawa, Ontario
Sleep Country Canada
Adjustable Bed
Address
Train Yards, 505 Industrial Ave, Ottawa, ON K1G 0Z1, Canada
My experience with SleepCountry post-purchase was horrible. We bought a mattress, mattress topper, protector, and two pillows. Over $2300 of product in the order.
They listed a Kingsdown pillow on their site as down and after one night with it, it became clear it was not down. I checked the box the next morning and it listed the fill as polyester! When I mentioned this to Mahelie Marsan in the chat box, she asked if it had been opened.
I said "Well yes, if I knew from how it felt that it was not down, then of course I opened it!" She told me then it's mine and they won't return or exchange it, full stop. She wouldn't even transfer to anyone else in the company and then abruptly ended the chat.
Dealing with SleepCountry is brutal!