iMural Montréal Lit Escamotable is a family company based in Quebec that designs custom Murphy beds. We are proudly a Quebec company. Since our production facility and our talented designers are here, we manufacture the wall beds from our customers all over Quebec, Montreal, Laval, or the South Shore. From consulting to planning drawing to installation and delivery, we take care of everything. iMural is a unique customer experience. Our experts in this field are always available for you to make a quick and easy quote. The iMural adventure awaits you. Your wall bed can be created with experts and hobbyists alike. A family-owned product iMural will help you design a Murphy bed or built-in bed that fits your style, budget, and needs.
You don't have to settle for what you see in the store or on our website. We will design a Murphy bed made to measure and deliver a project to your image. Our imagination is limitless, and you can ask for a customized storage unit, functional workspace or built-in couch.
Reviews Summary
IMural has a large number of customer recommendations. The referral rate is elevated compared to competing companies, and this is attributed to the professionalism, friendliness, and skills of the staff. The service was personalized, and there were several reports that staff members highlighted their commitment to ensuring the client was satisfied. Staff frequently went above and above, and in some instances, designers created personalized plans for clients. The standard of customized goods was also mentioned. In a variety of ways, consumers said that what was delivered was superior to their expectations. One client praised the design, saying it was done with intuition and taste. The after-sales service was outstanding, and many individuals pointed out that there was someone to help even after two years of using the product. The positive comments on after-sales service were common, and this gave customers peace of mind. Delivery times were frequently held, and this was a policy that was consistent with the company having a reputation for meeting deadlines. Customers understood the process because of how the company collaborated with them on their projects. The results were excellent. Service delivery was simple, and there was not too much back and forth. However, customers indicated that they obtained what they ordered, as some of them had customized items. The price is assessed as acceptable given the product's quality and manufacturing point. A significant number of people discovered they got more than what they paid for. Administrative considerations were also cited but were overshadowed by the general positive sentiment that the organization was doing excellent work.
Once a customer orders a personalized product, the delivery time and service are equally important to them. iMurals meets both customer needs and has a good customer and technical manager. The delivery is exactly the same as previously agreed and the customer is satisfied; this makes them a repeat customer. The same customer gets back to work with the same designer next time because they had a good experience. The designer also listens to what the customer wants, what suits the customer best, and sometimes it can be challenging because of pricing or design, but the service was the same. The iMural company employee comments on the excellent service and after-sales service, as the company has an exceptional reputation. The wall bed is prone to accidents sometimes due to hydraulic legs, but the company does not charge you and helps you; therefore, the iMural company has supported its customer after-sales service. A new customer compared a similar environment but was not satisfied with their new bed, and a final word, excellent company.
Frequently asked questions
7 questions
What do iMural Montréal Lit Escamotable clients say about the work?
Customers frequently praise the professionalism and attentiveness of the team, particularly noting the quality of custom designs and installations. Reviewers highlight the exceptional after-sales support and the overall satisfaction with their furniture, often mentioning specific staff members like Michel and Léa.
Does iMural Montréal Lit Escamotable offer custom design consultations for wall beds?
Yes, they provide custom design consultations for wall beds, ensuring that each piece meets the client's specific style and needs. This service is part of their comprehensive approach, which includes consultation, planning, installation, and after-sales support.
What are the hours of operation for iMural Montréal Lit Escamotable?
Their hours are as follows: Monday: 10:00 AM - 6:00 PM | Tuesday: 10:00 AM - 6:00 PM | Wednesday: 10:00 AM - 6:00 PM | Thursday: 10:00 AM - 6:00 PM | Friday: 10:00 AM - 6:00 PM | Saturday: 10:00 AM - 5:00 PM | Sunday: 11:00 AM - 5:00 PM.
Can I get after-sales support from iMural Montréal Lit Escamotable?
Yes, they offer after-sales support, ensuring that customers receive assistance even after their purchase. Reviewers have noted the effectiveness of this support, highlighting the team's commitment to customer satisfaction.
What types of space-saving furniture does iMural Montréal Lit Escamotable offer?
They specialize in space-saving furniture, including convertible sofas, multi-functional desks, and hidden bed solutions. This range is designed to maximize space while providing functional and stylish options for customers.
How does iMural Montréal Lit Escamotable ensure a unique customer experience?
iMural focuses on a unique customer experience by managing every aspect from consultation to installation. Their commitment to quality and customer satisfaction is evident in the positive feedback regarding their attentive service and custom solutions.