Knowledgeable staffExcellent customer serviceFriendly staffHelpful recommendationsPatient serviceKnowledgeable about sleepGreat adviceFast serviceHelpful in decision makingGreat pillows
About this business
Our entire team at Mattress Firm Pico Blvd, Burbank is committed to making sure you get a good night's sleep every night. How? Our Sleep Experts(r) have completed over 200 hours of training to tailor a solution to your needs. And, with the most popular brands like Sealy and Tempur-Pedic, as well as Serta, Sleepys, and more at a price you can live with, the hunt for your perfect mattress is over. Most people think Mattress Firm is in the business of selling mattresses. But what they don't realize is that Mattress Firm is actually in the business of making sure that you get the right mattress for you. For 90 years, Mattress Firm has improved sleep for people around the world by matching them with the perfect mattress at the best cost. With a handful of stores, we are now the largest mattress retailer in the United States with over 2,400 locations in 49 states. Each of our Sleep Expert(r)s even begins their career with at least 80 hours of training. Nevertheless, education can only take you so far. At Mattress Firm, our faith is that happy and motivated employees lead to an excellent customer experience. Our philosophy is that when our employees love coming to work and are always on the customer...
Reviews Summary
Mattress Firm recent customers had favorable comments regarding their shopping experience. Matthew, a sleep consultant, was often praised for his expertise and collaborative demeanor. He was credited with making the process simple and stress-free. Reviewers admired the patience and empathy shown by other employees, particularly Gino and Shaz. Every customer praised the lack of sales pressure and appreciated the respectful approach to meeting their needs. Customers said they received valuable counsel and made informed choices about their purchases. Positive experiences have encouraged customers to recommend the store to family and friends while also committing to remaining loyal in the future. Customers were appreciative of the exemplary customer service and expected to have lasting positive feelings and a long-term connection with the brand.
Frequently asked questions
7 questions
What do Mattress Firm Pico Blvd. clients say about the work?
Customers frequently praise the knowledgeable and friendly staff, particularly Matthew and Gino, for their helpfulness and patience during the mattress selection process. Many highlight the welcoming atmosphere and the ease of finding the right mattress for their needs.
What types of adjustable beds does Mattress Firm Pico Blvd. offer?
They provide a range of adjustable beds, including Standard Adjustable Base, Luxury Adjustable Base, and Zero Gravity Adjustable Base. This variety allows customers to choose the best fit for their comfort and sleep needs.
Does Mattress Firm Pico Blvd. offer mattress sales, and what types are available?
Yes, they offer mattress sales, featuring Memory Foam Mattresses, Innerspring Mattresses, and Hybrid Mattresses. Their selection includes top brands like Sealy and Tempur-Pedic, ensuring customers find quality options.
Can I find bedding accessories at Mattress Firm Pico Blvd.?
Yes, they offer a variety of bedding accessories, including pillows, mattress protectors, and bed linens. This ensures customers can complete their sleep setup with quality products.
How does Mattress Firm Pico Blvd. ensure a great customer experience?
The team invests over 200 hours in training to become Sleep Experts, which enhances their ability to match customers with the right mattress. Reviewers consistently mention the staff's expertise and attentiveness.
What do customers say about the delivery service from Mattress Firm Pico Blvd.?
Customers report positive experiences with delivery, often highlighting the promptness and professionalism of the service. Many express satisfaction with the timely delivery of their new mattresses.