We work tirelessly to ensure you sleep soundly every night. How? After over 200 hours of training, our Sleep Experts tailor an individual solution for you. Shop confidently with the Love Your Mattress Guarantee(r). You'll also save on top American brands like Sealy, Tempur-Pedic, and Sleepy's. You'll get delivery and a 120-night trial(r), ensuring you receive the best mattress you need. People regularly mistake Mattress Firm for a mattress company. Mattress Firm is in the atch-you-with-the-right-mattress-for-you business. Mattress Firm has eased the sleep struggles for people for over 90 years. Mattress Firm has offered the perfect mattress at the best price. Mattress Firm was a small chain of specialty mattress stores in a few states. With over 2400 locations nationwide, we're always expanding our reach. We're just getting started as the company grows. After 80 hours of training, every Sleep Expert begins their career. You can't stop learning to train, something we believe. At Mattress Firm, we know that customers will get great service only if we take care of our employees. Our employees are excited to come to work every day, and they always put their best foot forward.
Reviews Summary
The company's employees, including Earl, Chris, and Mike, have received numerous positive feedback from customers. They are described as very welcoming and meet the customers needs. The staff's patience and attention to detail while obtaining information about merchandise are commendable. Customers appreciated that the representatives helped them make informed purchasing decisions. Other individuals praised the fair agreements and the ability of the sales personnel to provide custom advice even split across multiple sessions. Shoppers felt that they were not under pressure or deceived by sales pitches and that all the information provided was trustworthy. Mattress shopping for most was an enjoyable experience and met their expectations due to superior customer service. Other representatives, like Rosemary, were seen as courteous and empathetic, even if they did not provide as much help. So the recommendations for future clients given the vast expertise really helped in making the best decision possible and for all these reasons.we can confidently recommend the mattress chain's customer service.
Frequently asked questions
7 questions
What do Mattress Firm Town Center Parkway clients say about the work?
Customers frequently praise the knowledgeable and helpful staff, particularly mentioning Earl and Mike for their attentive service. Many appreciate the pressure-free environment and the informative consultations that help them make informed decisions about their mattress purchases.
Does Mattress Firm Town Center Parkway offer a trial period for mattresses?
Yes, they provide a 120-night trial period to ensure you find the best mattress for your needs. This allows customers to test their purchase and make adjustments if necessary, enhancing their shopping confidence.
What services does Mattress Firm Town Center Parkway provide?
They offer a range of services including Mattress Sales (King, Queen, Full), Mattress Accessories (Pillows, Mattress Protectors, Bed Bases), Mattress Delivery (Standard Delivery, Same-Day Delivery, Setup and Removal), and Mattress Exchange (Exchange Policy Consultation, Restocking Fee Waiver, Trial Period Adjustment).
What are the store hours for Mattress Firm Town Center Parkway?
The store hours are as follows: Monday: 10:00 AM - 8:00 PM, Tuesday: 10:00 AM - 8:00 PM, Wednesday: 10:00 AM - 8:00 PM, Thursday: 10:00 AM - 8:00 PM, Friday: 10:00 AM - 8:00 PM, Saturday: 10:00 AM - 8:00 PM, Sunday: 10:00 AM - 6:00 PM.
Can I exchange my mattress at Mattress Firm Town Center Parkway?
Yes, they offer an Exchange Policy Consultation and a Restocking Fee Waiver, allowing customers to exchange their mattress if it doesn't meet their needs during the trial period.
How does Mattress Firm Town Center Parkway ensure customer satisfaction?
They emphasize a personalized approach, with staff spending over 200 hours in training to match customers with the right mattress. The Love Your Mattress Guarantee (r) further reassures customers of their commitment to satisfaction.
Where is Mattress Firm Town Center Parkway located?
4474 Town Center Pkwy Suite 101, Jacksonville, FL 32246, USA
Location & directions
Jacksonville, Florida
Mattress Firm Town Center Parkway
Adjustable Bed
Address
4474 Town Center Pkwy Suite 101, Jacksonville, FL 32246, USA