Knowledgeable staffHelpful associatesExcellent customer servicePersonalized assistanceFriendly atmosphereAssistance with optionsThorough explanationsEasy processFair pricingKnowledge of products
About this business
Our team here at Mattress Firm Gandy Shoppes store is united in one goal: to help you get a better night’s sleep each night. But how do we accomplish this goal? It all comes down to the more than 200 hours of instruction that our Sleep Experts® undergo to find a custom sleep solution for you. You can feel secure knowing that we offer a Love Your Mattress Guarantee®. In addition, you will receive a discount on all America's top mattress brands (Sealy, Tempur-Pedic, Sleepy's, and Serta) when you purchase a mattress from us. On top of that, our delivery service will deliver your new mattress straight to your door at no extra cost. And to make sure the mattress is right for you, you'll have 120 nights to try it out, otherwise known as the 120-night sleep trial®. Most people believe Mattress Firm is a mattress company. However, what most people don't realize is that Mattress Firm is a match-your-best-mattress-to-you store. For more than 90 years, Mattress Firm has helped people sleep by providing the best mattress at the best price. The company has over 2,400 stores spread across 49 states. Each Sleep Expert®, however, begins their career with 80 hours training. There's an established routine for this. It's a matter of doing the same thing every day until it's as natural as brushing your teeth. Mattress Firm is different. Our concept is that happy, motivated staff is the key to providing outstanding service. Our corporate culture is a place where employees look forward to coming to work every day and are always on our customers' side.
Reviews Summary
Mattress Firm reviews have many positive aspects. Again and again, the reviews mention helpful, highly specialized, and customer-focused workers like Dillon, Darryl, and Alexis. Every reviewer wrote that these sellers went out of their way to make purchasing a mattress a wonderful experience. If there was a problem, Dillon and Dylan were very supportive. For example, one client said they've never met such nice and helpful salespeople. Reviews also include stories of employees who went above and beyond to help customers. Customer service is also mentioned frequently. Many reviews lauded the company for taking customer service very seriously. Many clients said that they felt respected and that they were listened to because the employees were so helpful and knowledgeable. Companies like these are difficult to find, and many clients will unquestionably recommend them to family and friends. Ask one of them. No one regretted their purchase. Additionally, many customers were pleasantly surprised by the sale. Another client praised the company's pricing strategy. One review noted that the customer felt that the company was fair in its approach. Several comments suggested that customers had chosen reasonably priced mattress options and that they had received excellent service. One client wrote, 'I highly suggest the excellent customer service and fantastic pricing!'. The Mattress Firm reviews kept coming up, and frequently they were thrilled. I highly recommend this company because of its excellent quality and excellent service.
Frequently asked questions
7 questions
What do Mattress Firm Gandy Shoppes clients say about the work?
Clients frequently praise the knowledgeable and helpful staff, particularly Dylan and Alexis, for their attentive service and expertise in helping customers find the right mattress. Many mention a positive shopping experience and the absence of pressure during the sale process.
Does Mattress Firm Gandy Shoppes offer a sleep consultation service?
Yes, they provide several sleep consultation services, including free in-store consultations, personalized sleep plans, and sleep health assessments to help customers find the best mattress for their needs.
Can I get an adjustable mattress at Mattress Firm Gandy Shoppes?
Yes, they offer adjustable mattresses along with standard and memory foam mattresses, ensuring a variety of options for customers looking for comfort and customization.
What delivery options does Mattress Firm Gandy Shoppes provide?
They offer various mattress delivery options, including standard delivery, same-day delivery, and white glove delivery, catering to different customer needs and preferences.
Does Mattress Firm Gandy Shoppes have a satisfaction guarantee?
Yes, they offer a Love Your Mattress Guarantee, which allows customers to ensure their mattress choice is right for them with a 120-night sleep trial.
What types of pillows are available at Mattress Firm Gandy Shoppes?
They provide a range of pillows, including standard pillows, memory foam pillows, and specialty pillows, allowing customers to find the perfect fit for their sleeping preferences.