Everyone at Mattress Firm New Tampa wants you to enjoy better sleep, night after night. It is their mission. So, how do they do that exactly? Sleep Experts(r) spend over 200 hours training to create a customized solution for the customer. Whether this is your first mattress purchase or you've been buying mattresses for years, they make it easy to shop confidently. That is why they give you a Love Your Mattress Guarantee(r). You also get savings on new mattresses from America's top brands like Sealy, Tempur-Pedic, Sleepy's, and Serta. The new mattress gets delivered right to your door, and you get a 120-night sleep trial(r) to ensure you picked the perfect one. Most people think of Mattress Firm as a mattress store, but they are in the business of matching you with the right mattress for you. It is what company has been doing since 1927. Time and time again, thousands of satisfied customers have said that Mattress Firm matched them with the right mattress and gave them the best price. Our company has grown from a handful of locations to become America's largest specialty mattresses retailer. Mattress Firm has more than 2,400 stores in 49 states. This would not be possible without a team of Sleep Experts(r) in each store. Each Sleep Expert, in fact, starts their career with 80 hours of training. Our company knows that just because you have been with us for many hours does not mean you have all the answers. We believe that happy and great employees are our customers' best advocates. That is why they work hard to create a culture where our employees enjoy coming to work and are motivated. A team that is always right on the right side.
Reviews Summary
Customers appear largely satisfied with their experiences at the Mattress Firm, with reviews highlighting the knowledgeability and attentive nature of Andrew, C K and Will. Most customers appreciate the easygoing, patient atmosphere where they did not feel pressured to make a quick purchase, instead preferring to take the time to find a good long-term investment. The sales reps used their knowledge to walk the customers through a large variety of options, sleeping budgets and matching all to what they felt they actually needed. A high volume of customers impacted the customer service, with reps dividing their time between all the customers. Andrew and C K in particular didn’t rush the customer, spending sufficient time on in ipsum. ck was especially good at signaling to customers that they will be back with the details of the deal soonest. Long-time customers returned because they trust the brand with continual competitive pricing. CK, Andrew, and Will’s suggest alternative options and going the extra mile for customers, even navigating online ordering to get them an excellent deal. The store’s wide variety of mattresses and bases available for immediate delivery gives customers peace of mind with the 100 night guarantee. Some noted that the service and products are slightly more expensive than average, but accept higher quality for the price. Overall, despite that, customers continue to give Mattress Firm good feedback!
Frequently asked questions
7 questions
What do Mattress Firm New Tampa clients say about the staff and service they received?
Customers frequently praise the knowledgeable and friendly staff, particularly Andrew and CK, for their attentive service and expertise in helping find the right mattress. Many highlight a pleasant shopping experience without pressure to buy.
Does Mattress Firm New Tampa offer a satisfaction guarantee for their mattresses?
Yes, they provide a Love Your Mattress Guarantee, allowing customers to try their new mattress with a 120-night sleep trial to ensure satisfaction.
What types of mattresses can I find at Mattress Firm New Tampa?
They offer a variety of mattresses including Memory Foam, Innerspring, and Hybrid Mattresses, alongside adjustable bases, pillows, delivery services, and extended warranties.
Can I get an adjustable bed at Mattress Firm New Tampa, and what options do they have?
Yes, they offer various adjustable bases including Standard, Luxury, and Massage Adjustable Bases, allowing customers to customize their sleep experience.
How does the delivery service work at Mattress Firm New Tampa?
They provide multiple delivery options, including Standard Delivery, White Glove Delivery, and Mattress Removal, ensuring a convenient experience for customers.
What makes Mattress Firm New Tampa a good choice for first-time mattress buyers?
First-time buyers appreciate the knowledgeable staff, like Andrew, who guide them through the selection process, ensuring they find a mattress that suits their needs without feeling rushed or pressured.