Knowledgeable staffNo pressure salesFriendly staffProfessional serviceExcellent customer serviceFair pricingHelpful adviceSatisfied with purchaseExtensive product knowledgeHelpful with kids
About this business
with Mattress Firm. The best mattress specialty store in El Paso is The last 25 years came to us. Mattress shoppers in El Paso and Las Cruces are looking for a store that sells mattresses. We provide a good night's sleep. Locally owned and operated.
It is amazing how many options you have when it comes to top-grade mattresses. Sealy, Stearns & Foster, and Mattress Firm Direct are just a few of the top-class mattress makers worldwide. The revolutionary TempurPedic(r) mattress is the best-selling at Mattress Firm. Now we are selling it for less than anyone else in El Paso and Las Cruces.
Everything you need is available in our two mattress shops, located at strategic places in El Paso and Las Cruces. We can meet all your mattress and bedding needs. Our selection is the largest in these cities. You may be able to save at least 10% if you buy a mattress from us. We can address your financial concerns and offer same-day delivery at your home.
Sealy, TEMPUR-Pedic, and other top brands are on sale at our local mattress store. Buying a mattress is difficult. Our store has professional staff. Our professionals can help you get mattress-quality advice and a mattress. You can shop online or in-store.
Reviews Summary
Reviews from customers overwhelmingly commend the staff's dedication and professionalism in helping them pick the right mattress. Most of the commentaries single out a representative named Ken Davis, who appears to have assisted many people and who has received much praise. Reviewers like that Davis and the other salespeople are not intrusive and they provide useful information. Clients point out the quality of customer service, with personal thanks from several customers to Davis and other employees. The outstanding service reviews describe the sales process as helpful and accepting, with staff on hand to answer questions and guide the entire process. Customers are also pleased with the delivery and set up process, which they describe as seamless and fast. In sum, the reviews demonstrate that the store's staff, with a special mention of Ken Davis, are critical in making customer experience a priority and contributing to store success.
Frequently asked questions
7 questions
What do Mattress Firm clients say about the work?
Customers frequently praise the knowledgeable and friendly staff, particularly mentioning Kenneth Davis for his helpfulness and professionalism. Many reviews highlight the team's patience and attentiveness, especially when assisting first-time buyers with their mattress selection.
Does Mattress Firm offer financing options, and what do customers think about them?
Yes, they provide various financing options, including % APR financing, payment plans, and lease-to-own options. Reviewers appreciate the flexibility and assistance in navigating these options, making the purchasing process smoother.
Can I get my old mattress hauled away when I purchase a new one?
Yes, they offer haul-away services for old mattresses as part of their mattress setup services, ensuring a convenient experience for customers.
What types of mattresses does Mattress Firm sell?
They offer a wide selection, including memory foam mattresses, innerspring mattresses, and hybrid mattresses. Additionally, they have bundles like mattress and pillow packages and mattress and bed frame packages.
Does Mattress Firm provide warranty options for their mattresses?
Yes, they offer limited warranty, extended warranty, and satisfaction guarantee options, giving customers peace of mind with their purchases.
How does Mattress Firm assist customers with product recommendations?
They provide personalized recommendations through in-store consultations and online reviews, ensuring customers find the best mattress for their needs.