Sleep Experts at Mattress Firm Kirby strive to make sure you have a great night's sleep every night. What do we do? Our Sleep Experts invest over 200 hours of training to develop a unique solution. You can shop confidently with the Love Your Mattress Guarantee when you choose from Sealy, Tempur-Pedic, and Sleepy's - all at a discount. Your new mattress will arrive for a 120-night free trial. We want to ensure you receive the right mattress. People usually think we're in mattress sales. However, what they don't know is that we're in the match-you-with-the-right-mattress-for-you business. Since 1990, Mattress Firm Kirby has been helping people to sleep better. They've matched them with the right mattress for the right price. Mattress Firm Kirby began as a small network of mattress shops in one or two states. Today, we have over 2400 locations across the country.
Every Sleep Expert(r) starts their career after 80 hours of training, and it is the best way to learn. It is not the only way. At Mattress Firm Kirby, learning begins. If our employees are happy, our services will meet our customers' standard. And everyone loves to come to work every day and go back home looking forward to the following day. The Sleep Experts are likely to amaze our customers (r). This is our Love Your Mattress Guarantee. It simply guarantees that you will receive quality comfort, choice, price, value and support in your mattress.
Reviews Summary
Customer comments depict superb service and knowledge from employees, with Bennet and Natasha receiving positive acclaim. Many customers appreciated the rapid and seamless delivery and the pleasant atmosphere throughout the store. Customer reviews show that employees strive for excellent service and listen to customer needs. Some customers want the best deal and are on a tight schedule, and these reviews show that customer support handles these issues well.ern. Customers can say that they are satisfied with their experience and the friendly and professional staff. The selection of stores and sizes was significant. Customers seem to be sure to return.
Frequently asked questions
7 questions
What do Mattress Firm Kirby clients say about the work?
Customers frequently praise the knowledgeable staff, particularly Benny and Natasha, for their helpfulness and professionalism. Many highlight the prompt delivery service and the overall ease of the purchasing process, making it a positive experience for first-time buyers.
Does Mattress Firm Kirby offer a satisfaction guarantee?
Yes, they provide the Love Your Mattress Guarantee, ensuring that customers can buy with confidence and have a 120-night free trial to find the right mattress for them.
What types of mattresses can I find at Mattress Firm Kirby?
They offer a variety of mattress options, including Memory Foam Mattresses, Innerspring Mattresses, and Hybrid Mattresses, ensuring a selection that caters to different sleep preferences.
Can I get an adjustable bed frame at Mattress Firm Kirby?
Yes, they provide several adjustable bed frame options, such as Basic Adjustable Base, Luxury Adjustable Base, and Remote-Controlled Adjustable Base, catering to various needs and preferences.
What delivery options are available at Mattress Firm Kirby?
They offer Standard Delivery, Same-Day Delivery, and White Glove Delivery services, ensuring that customers can choose the option that best fits their needs.
What is the return policy for mattresses at Mattress Firm Kirby?
They have a Mattress Exchange Policy, allowing customers to exchange their mattress if needed, although the return policy does not cover adjustable frames.