Kind and helpful staffKnowledgeable staffFair pricingNo pressure salesVariety of optionsQuick deliveryExcellent customer careEasy purchase processGreat customer servicePatient staff
About this business
Sleep Country Canada is the nation's largest omnichannel mattress store, the only specialty bedding retailer that has a physical location and an online presence. We are devoted to delivering Canadians a better night's sleep. Christine Magee and Stephen Gunn founded the company in 1994 with the assistance of Gordon Lownds in Vancouver. With over 265 branches across the country, we can assure you that you will need the best mattress for you based on needs. At Sleep Country Canada, we understand that there is no one-size-fits-all when it comes to sleep. The only thing we do and do well is sleep. Not everyone finds their “just right” at the first attempt, but do not worry! Our Sleep Experts will work with you to ensure you get the best quality sleep possible. We aim to help all Canadians get their best sleep.
Meet our team of Sleep Experts and Customer Service representatives:
Our team of Sleep Experts and Customer Service representatives will provide you with the assistance and support you need as much as you need. We are proud to have been involved in the local communities where we live and work since the start. We are also proud to have helped local charities that support children and their families through our Sleep Country Cares Program. We believe we can make a difference by working with others and support charities that help people of all races, religions, and lifestyles successfully.
Reviews Summary
Summary of the reviews\nJeremy and Sunday are the standout names. Customers praised their kindness and patience in thoroughly explaining mattress options, enabling them to make well-informed choices within their budget. Both salespeople provide a pressure-free environment suitable for choosing a mattress. Reviewers expressed satisfaction with Sleep Country's products and prices and said they appreciated that the deliveries were done professionally. The store received positive feedback for being Covid-19-safe. Most of the feedback is from new buyers who are glad Sleep Country has such dedicated staff. Josh was also a good salesman. There is no mention of negative experiences, making this Sleep Country branch a standout among first-time mattress shoppers.
Frequently asked questions
7 questions
What do Sleep Country Canada clients say about the work?
Customers frequently highlight the exceptional service provided by staff like Jeremy and Joshua, noting their patience, knowledge, and helpfulness in finding the right mattress. Many appreciate the stress-free shopping experience and the team's commitment to customer satisfaction.
Does Sleep Country Canada offer delivery services, and how do customers feel about them?
Yes, they provide standard delivery, old mattress removal, and setup service. Reviewers have praised the punctuality and professionalism of the delivery team, enhancing the overall positive experience.
What services does Sleep Country Canada provide for mattress buyers?
They offer a range of services including mattress sales (spring, memory foam, hybrid), mattress accessories (protectors, frames, headboards), delivery services (standard delivery, old mattress removal, setup), and warranty services (extended warranty, comfort guarantee, replacement warranty).
What are the store hours for Sleep Country Canada?
The store hours are as follows: Monday: 10:00 AM - 9:00 PM, Tuesday: 10:00 AM - 9:00 PM, Wednesday: 10:00 AM - 9:00 PM, Thursday: 10:00 AM - 9:00 PM, Friday: 10:00 AM - 9:00 PM, Saturday: 9:30 AM - 6:00 PM, Sunday: 11:00 AM - 5:00 PM.
Can I get a comfort guarantee with my purchase at Sleep Country Canada?
Yes, they offer a comfort guarantee as part of their warranty services, ensuring that customers can find the right mattress for their needs. This commitment to customer satisfaction is frequently mentioned in reviews.
How does Sleep Country Canada support first-time mattress buyers?
The team at Sleep Country Canada is known for their knowledgeable staff who guide first-time buyers through the selection process, ensuring they understand their options and find a mattress that suits their needs.