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Sleep Country Canada photo
Sleep Country Canada photo
Sleep Country Canada photo
Sleep Country Canada photo
Sleep Country Canada photo

Sleep Country Canada

Address: 1195 W Broadway, Vancouver, BC V6H 3X5, Canada Get Directions

Services & pricing

Average price range
ServiceDetailsPrice
Mattress Sales Memory Foam Mattresses $400 - $800 Call to Book
Innerspring Mattresses $300 - $700 Call to Book
Hybrid Mattresses $500 - $1000 Call to Book
Mattress Exchange Standard Exchange $0 - $100 Call to Book
Warrantied Exchange $0 - $150 Call to Book
Trade-in Policy $0 - $200 Call to Book
Delivery Services Standard Delivery $50 - $100 Call to Book
Same Day Delivery $100 - $150 Call to Book
Setup and Installation $50 - $100 Call to Book
Bed Accessories Sales Pillows $20 - $50 Call to Book
Bedding Sets $50 - $150 Call to Book
Protectors $30 - $70 Call to Book
Customer Service Warranty Claims Assistance $0 Call to Book
Product Consultation $0 Call to Book
After Sales Support $0 - $50 Call to Book

What people love

From reviews
Knowledgeable staff Excellent customer service Helpful staff Fair pricing Quick delivery Professional delivery Personalized recommendations Product knowledge Seamless process Warranty assistance

About this business

Sleep Country Canada Canada's largest omnichannel mattress retailer, providing both online and bricks-and-mortar locations, is a good choice. We help Canadians sleep better. In 1994, Christine Magee, Stephen Gunn, and Gordon Lownds started the Vancouver-based chain, which now includes 265 branches across Canada. There's no right way to sleep. Sleep Country Canada specializes in sleep. Finding the "perfect" sleep can be difficult. Our Sleep Experts are here to help you achieve the perfect night's sleep. We are here to help every Canadian maximize their sleep. A full team of sleep specialists and customer service representatives is here for you. Our Customer Service Representatives and Sleep Experts are available to assist you. We have had the opportunity to give back to the communities where we work and live since the beginning. Through our Sleep Country Cares Program, we are proud to support local charities that help children and families. We are proud to help charities that support people from all walks of life. Together with other people, we can make a difference.

Reviews Summary

The consistently positive reviews of the Broadway and Alder Vancouver Sleep Country store have two standout sales associates in Gustavo and Anuj who are both knowledgeable and provide quality service. Don, one of the other sales representatives also stands out for the service quality given to customers and their helpfulness. Customers do praise both sales representatives for their helpfulness in finding the best mattress options for them and the benefit of the in-depth knowledge they have. Their service goes beyond the sale to ensure the customer is satisfied throughout the mattress's life in the house. Customers value the offer of the company to return the mattress if it is not the ideal one. This has made several customers loyal to the store and even provide these sales representatives with referrals. The store is reliable in terms of delivery and customer service after the sale. Many customers appreciate the service provided. The diverse range of mattresses and the helpfulness of the staff especially anuj and Gustavo stand out in the reviews. Many who have shopped here admit to having no less than a great experience. This reflects positively on the store and its staff and is worth the recommendation.

Frequently asked questions

7 questions
What do Sleep Country Canada clients say about the work?
Reviewers frequently praise the knowledgeable and professional staff, particularly mentioning individuals like Gustavo and Jamie for their exceptional service. Clients appreciate the seamless delivery and setup process, highlighting the team's ability to assist with warranty claims and product consultations.
Does Sleep Country Canada offer mattress exchanges, and how do they handle them?
Yes, they provide a mattress exchange service, including standard exchanges, warrantied exchanges, and a trade-in policy. Customers have noted the ease of exchanging mattresses, with prompt delivery of replacements after exchanges.
What are the delivery options available at Sleep Country Canada?
They offer various delivery services, including standard delivery, same-day delivery, and setup and installation. Customers have expressed satisfaction with the punctuality and professionalism of the delivery team.
How does Sleep Country Canada assist first-time mattress buyers?
The team at Sleep Country Canada provides product consultations to help first-time buyers understand their options. Reviewers have highlighted the staff's patience and expertise in guiding them through mattress choices.
What are the hours of operation for Sleep Country Canada?
Their hours are as follows: Monday: 10:00 AM - 9:00 PM, Tuesday: 10:00 AM - 9:00 PM, Wednesday: 10:00 AM - 9:00 PM, Thursday: 10:00 AM - 9:00 PM, Friday: 10:00 AM - 9:00 PM, Saturday: 9:30 AM - 6:00 PM, Sunday: 11:00 AM - 5:00 PM.
Can I find bed accessories at Sleep Country Canada?
Yes, they offer a variety of bed accessories for sale, including pillows, bedding sets, and protectors. Customers have appreciated the selection and quality of these accessories during their shopping experience.
Where is Sleep Country Canada located?
1195 W Broadway, Vancouver, BC V6H 3X5, Canada

Location & directions

Vancouver, British Columbia
Sleep Country Canada
Adjustable Bed
Address
1195 W Broadway, Vancouver, BC V6H 3X5, Canada
Hours
Closed Now
Sleep Country Canada Reviews · 4.5 average
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