SalesAway Furniture

DO NOT BUY FROM THIS COMPANY! If I could rate 0 stars, I would. I have tried to be sympathetic with this company, but their lack of professionalism and horrible customer service is extremely disappointing and they do not deserve your hard earned money. We purchased a couch from SalesAway and paid $50 shipping for a specific date and time. First the time got changed, ok fine! Then the day off (a Saturday) I get a call from their driver who has hurt their back and they actually wouldn’t be delivering until Monday. I try reason to see if there is another driver as we just moved into our apartment and were relying on our couch to be our bed temporarily. Long story short, no other drivers were available. I asked for the $50 delivery fee returned (FYI when I first asked for this refund, suddenly the drivers back was ok to which I told him I didn’t want him to deliver as I didn’t want responsibility if he hurt his back further, but very iconic if you ask me). After some back and forth, but ultimately the driver agreed directly to me on the phone. On Monday, we get a text saying unfortunately the colour we selected got sold and did we want to pick another colour. HOW does this happen? HOW is this anyway to operate a business? But again, we try be sympathetic to the company and select a different colour. When the driver delivers our couch, myself and my boyfriend ask again TO HIS FACE re the refund and he agreed TO OUR FACE. Months go by, no refund received. I texted, and I got ignored. I call, and no answer. I email, and days later I get a response instead offering me $50 off my next order - as if I would EVER order from this company again. In this same email, I asked for a quality check on our couch to see if someone from their team could come out and view it, and sit on it since we have only had the couch for 2 months and there is springs popping out that you can feel. Their response was asking me to take photos… as if that would help. We aren’t complaining from an aesthetic point of view which an image would warrant, we are complaining from a comfort point of view which if they were a legit business, they would come out and see for themselves. I have emailed back ALL of this. I asked again for my $50 refund that was promised, and asked again for someone to come view the couch in person as I would like them to be aware of their quality control issue. IGNORED, once again. You can read their full email to me below if you want to see how dismissive and rude they were of customers who pay out their good earned money to them. AVOID!!!!!!!! “Regrettably, we operate with a single driver, which limits our flexibility in this situation. We have explored the possibility of adding more drivers, but the costs are significantly higher, especially for downtown deliveries, and we strive to maintain affordable pricing for our customers. The delivery charge is a direct compensation for the driver's time and fuel, especially considering the extended distance and traffic congestion associated with downtown areas, hence the $50 fee. Regarding the unavailability of the colour you wanted, our suppliers only notify us of stock levels after we place an order, so we're unable to predict this in advance. We've communicated your feedback to them and are hopeful for an improved system in the future. If you could provide photos of the sofa, we will forward them to our supplier to see if a repair is possible, although it is beyond the 7-day manufacturing warranty period, and they may not be able to accommodate the request. We are committed to making things right for you. We will pass your feedback to our supplier and, as a gesture of our apologies for the inconvenience, we are offering you a $50 discount on your next purchase”

Wonderful service. I ordered a sectional sofa. They followed my delivery instructions. I recommend them.Purchase was easy, fast and cost effective. Would highly recommend them for your furniture needs.

Terrible, bought a couch the end of November, by end of January couch seats have flattened and the springs are popping thru. Sales away will not stand behind their products, will not replace the couch. I will never purchase from them again. They blamed us for mistreating the furniture. My point to them was......wear and tear on any furniture is usually over time, this shouldn't happen within a couple of months of owning brand new furniture. Soooo disappointed. I purchased this couch as a gift to a family member. It's just crap furniture with crap customer service. Shameful!! From reading some of the other reviews, I see that I'm not the only one!! Terrible. I would actually not even give them 1 star but it is required to post.