Sleep Country

Sleep Country Canada is the country's largest omnichannel mattress retailer. We are the only specialty bedding retailer with both physical and online stores. We're proud to make sleeping better for Canadians. The Vancouver chain was established in 1994 by Christine Magee and Stephen Gunn, with support from Gordon Lownds. There are over 265 shops in Canada. There is no one-size-fits-all sleep. Sleep Country Canada is all about sleep. We know it's hard to find your ideal sleeping pattern. The Sleep Experts will work with you to improve your sleep. Our commitment is to help every Canadian sleep well. Our Sleep Experts and Customer Service team are here for you.

This citation exemplifies the remarkable assistance and accountability received from numerous staff members at the site. According to the review, the writers received an extraordinary level of advice and support which undoubtedly influenced their high levels of satisfaction. Customers appreciated Gemma's, James', and GUO's commitment and knowledge. Their positive experience at the store began with James' unequivocally knowledgeable assistance in selecting a new mattress. One writer explained that they were not certain about their purchase and had had bad buying experiences at other mattress retailers. However, James provided highly professional advice and information, which made them feel more confident. Another customer stated that James was extremely practical, and he and his girlfriend were more than happy with their new acquisition. Besides James, Gemma's approach was also highlighted in one patron's commentary. Gemma came to the author's aid during the visit, even though she was busy with other customers. This individual was grateful for Gemma's time and the way she genuinely wanted to assist him. Gemma's dedication was exemplified, as she made several recommendations and even encouraged the writer to lie down on the mattresses before making a decision. He appreciated this lady's help, which he received regardless of his age. Finally, one commenter stated that they have never encountered a team that is as customer-oriented as this one. This customer commended Don, saying that his help in choosing the adjustable base was essential. The zero-gravity function on the base makes the bed extremely comfortable, which is what he wanted. Another source even stated that the company’s Malouf Sleep App was a fantastic addition to the product that simplified control. This client was pleased that there are no less than seven options available in the application. The convenient delivery of his goods when he was not around was appreciated, with a phone call to alert him. This attempt was an indication that the company is customer-focused and dedicated to ensuring that the products are available to potential customers either in the store or at their homes. Awareness that the base is adjustable was appreciated, as it gives various options for use. It is clear that customer service is the top priority at Sleep Country, and it will never be depicted as non-customer oriented anywhere.