Our entire store is dedicated to helping you sleep better every night. But how do we pull it off? Our Sleep Experts. Invest over 200 hours in training that leads to unique solutions for your sleep. The Love Your Mattress Guarantee (r) can be trusted. We provide discounted American brands like Sealy, Tempurpedic, and Sleepy's. Your new mattress will be delivered to your home, and there's a 120-night trial (r). This ensures that you receive the perfect mattress for your requirements. That's how Mattress Firm has helped people sleep better for more than 90 years. We deliver the best mattress at the best price and can match your needs with the perfect mattress. Mattress Firm was just a small chain of specialty mattress stores across a few states. But now, there are more than 2400 shops across the USA. After 80 hours of training, all Sleep Expert (r) become part of the team. Friends and family recommend Mattress Firm. Training doesn't stop when an employee gets their dream job. It's part of our beliefs that customers receive the best service possible when employees are satisfied. Employees enjoy coming to work every day and their best behaviors.
Reviews Summary
In general, customers' reviews are glowing, with many indicating that the service far exceeds their expectations. Customers like the attentive service of staff members such as Marissa, William, and Hayden as they help them find the right mattress from a broad range. Many have praised the deep knowledge and patience displayed by employees, which they use to explain the different products. Individually, people note that employees showed a keen interest in what they were looking for and not in pushing a sale, which helped them make informed decisions. Notably, some mention that the employees guided them through the different mattresses types to help them choose a suitable one. The easiest part of the process for most customers is checking out, as it only took a short time, as some have pointed out. To promote convenience, the store even matched its competitors' prices, offered delivery and removal, and provided some free goodies. In general, many have converted these experiences into recommendations, and they are ready to come back, which is a good sign for the store, as well.
Frequently asked questions
7 questions
What do Mattress Firm Stevens Creek clients say about the work?
Customers frequently praise the knowledgeable staff, particularly Marissa and Colby, for their patience and helpfulness. Reviewers also highlight the clean environment and the absence of pressure during the buying process, contributing to a positive shopping experience.
Does Mattress Firm Stevens Creek offer a satisfaction guarantee?
Yes, they provide the Love Your Mattress Guarantee (r), allowing customers to shop with confidence and ensuring satisfaction with their mattress choice.
What types of adjustable bases does Mattress Firm Stevens Creek offer?
They offer a variety of adjustable bases, including Manual Adjustable Bases, Electric Adjustable Bases, and Smart Adjustable Bases, catering to different customer preferences.
What are the hours of operation for Mattress Firm Stevens Creek?
Their hours are as follows: Monday: 9:00 AM - 8:00 PM, Tuesday: 9:00 AM - 8:00 PM, Wednesday: 9:00 AM - 8:00 PM, Thursday: 9:00 AM - 8:00 PM, Friday: 9:00 AM - 8:00 PM, Saturday: 9:00 AM - 8:00 PM, Sunday: 10:00 AM - 6:00 PM.
Can I get my old mattress removed when I purchase a new one?
Yes, they provide Old Mattress Removal as part of their Installation Services, making it convenient for customers to upgrade their sleep setup.
How does Mattress Firm Stevens Creek ensure I find the right mattress?
Their Sleep Experts undergo over 200 hours of training to provide personalized solutions, ensuring customers find the best mattress for their needs.