American Mattress is a locally owned and operated mattress retailer. We offer Tempur-Pedic products at our Clybourn location in Chicago, IL. We are known for selling mattresses, beds, frames, futons, and pillows. We invite residents from the Bucktown, Lincoln Park, and Sheffield neighborhoods of Chicago, IL, to visit our store. Since 1988, American Mattress has been satisfying customers. One company that bought American Mattress from the family-operated business left two employees feeling hopeless. The corporation quickly stripped the family-owned identity. Corporate policies replaced the family-like customer and worker experiences at American Mattress. The experience was fundamentally wrong. Two friends decided to form a company that was a true friend, not a corporation. Every customer is a family member at American Mattress, where the business started. We have witnessed and adapted to changes in the sleep industry since beginning. American Mattress is a respected and reliable brand with a commitment to excellent customer service, which has not waned a day. This is a family-owned business. In community service and customer treatment, we are still leading and treating customers kindly.
Reviews Summary
The reviews stress the excellent service, especially by Todd. A few people appreciated how quickly Todd and the rest of the staff answered and resolved their issues. Honesty, patience, and good advice are also traits they use to define the service they received. All in all, people are happy with the delivery service and the standard of the mattresses they ordered. Many people recommend American Mattress for its good customer service. Even new customers were happy with the service they received. Todd got praise from many people for his service at American Mattress. Many see him as the best assistant one could meet in such a store.
Frequently asked questions
7 questions
What do American Mattress clients say about the customer service experience?
Reviewers frequently praise the exceptional customer service at American Mattress, particularly highlighting Todd's helpfulness, knowledge, and the no-pressure sales approach. Many appreciate the team's attentiveness and the seamless purchasing process, contributing to a positive shopping experience.
What services does American Mattress provide for mattress purchases?
American Mattress offers a variety of services including Mattress Sales (Full, Queen, King), Mattress Accessories (Protectors, Pillows, Bed Frames), Delivery Services (Standard, White Glove, Same-Day), and Mattress Removal (Old Mattress, Box Spring, Full Bedroom Set).
Can I expect quick delivery from American Mattress?
Yes, many customers report that delivery is typically fast, often the next day. Reviewers appreciate the efficiency of the delivery service, which includes options like White Glove and Same-Day Delivery.
What are the store hours for American Mattress in Chicago?
American Mattress operates with the following hours: Monday: 10:00 AM - 7:30 PM, Tuesday: 10:00 AM - 7:30 PM, Wednesday: 11:00 AM - 6:00 PM, Thursday: 10:00 AM - 7:30 PM, Friday: 10:00 AM - 7:30 PM, Saturday: 10:00 AM - 7:00 PM, Sunday: 11:00 AM - 6:00 PM.
Does American Mattress handle mattress removal services?
Yes, they offer mattress removal services that include Old Mattress Removal, Box Spring Removal, and Full Bedroom Set Removal, making it convenient for customers to upgrade their bedding.
What expertise does American Mattress have in the mattress industry?
Established in 1988, American Mattress is a family-owned business that emphasizes a personal touch in mattress retail, differentiating itself from corporate competitors by fostering a friendly shopping environment.