Knowledgeable staffHelpful staffFriendly serviceFair pricingNo pressure salesPersonalized assistanceEfficient serviceQuick purchase processVariety of mattressesGreat customer service
About this business
Everyone in our store is dedicated to ensuring you get a wonderful night of sleep every night. How does it work? Our Sleep Experts spend more than 200 hours training to guarantee a customized answer. You also get the Love Your Mattress Guarantee with your purchase. Sealy, Tempur-Pedic, and Sleepy are all discounted. It serves you 120 nights at the shop with free shipping on your new mattress.
Most people assume that Mattress Firm sells mattresses. Mattress Firm is in the business of matching you with the right mattress. Mattress Firm has helped people sleep better since 1990. Lower prices pair them with the ideal mattress. They were a small mattress retailer in a few states. Presently, over 2400 shops are open. Each Sleep Expert(r) starts their 80-hour career. Training is an excellent way to acquire new skills. Mattress Firm is no different. An enthusiastic staff will provide exceptional customer service. Everyone enjoys going to work and coming back home. Their Sleep Experts(r) will be astounded by their Love Your Mattress Guarantee results. It's as straightforward as getting the ideal mattress to ray quality comfort, selection, rate, price, and aid.
Reviews Summary
The store shares positive reviews, with a focus on the helpful, knowledgeable staff. Luis and Thomas, as well as other employees, ranked highest. In general, customer service stands out, with the staff managing to support customers in choosing appropriate, affordable mattresses. Given the great customer service, most customers plan to return. According to the patrons, the experience is as personal and professional as visiting the store. The store receives a lot of action for mattresses and accessories. Prices were favorable, especially during the Black Friday sale, while the deals were equivalent. In general, buying mattresses at this store is straightforward and customers benefit from a knowledgeable, caring staff.
Frequently asked questions
7 questions
What do Mattress Firm Elston Avenue clients say about their experience?
Customers frequently praise the knowledgeable and friendly staff, particularly mentioning individuals like Stan and Luis for their helpfulness and expertise. Many appreciate the no-pressure environment and the team's ability to match them with the right mattress. Overall, clients report a pleasant shopping experience.
What types of mattresses can I purchase at Mattress Firm Elston Avenue?
They offer a variety of mattresses including Hybrid Mattresses, Memory Foam Mattresses, and Latex Mattresses. This selection is designed to cater to different sleep preferences and needs, ensuring customers find the right fit for a good night's sleep.
Can I get my old mattress removed when I buy a new one from Mattress Firm Elston Avenue?
Yes, they provide Old Mattress Removal as part of their delivery services. This ensures a hassle-free experience when upgrading to a new mattress, allowing you to enjoy your new purchase without worrying about disposal.
What are the hours of operation for Mattress Firm Elston Avenue?
Their hours are as follows: Monday: 10:00 AM - 8:00 PM, Tuesday: 10:00 AM - 8:00 PM, Wednesday: 10:00 AM - 8:00 PM, Thursday: 10:00 AM - 8:00 PM, Friday: 10:00 AM - 8:00 PM, Saturday: 10:00 AM - 8:00 PM, Sunday: 10:00 AM - 6:00 PM.
Does Mattress Firm Elston Avenue offer financing options for mattress purchases?
Yes, they provide various financing options including Month Financing and Deferred Payment Plans, making it easier for customers to manage their purchases and find a solution that fits their budget.
How does Mattress Firm Elston Avenue ensure customer satisfaction with their mattresses?
They offer the Love Your Mattress Guarantee, which allows customers to try their new mattress for 120 nights. This guarantee reflects their commitment to matching customers with the right mattress and ensuring satisfaction with the purchase.