Mattress Firm Back Bay
Hours:
Closed Now
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 10:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 10:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Address: 811 Boylston St, Boston, MA 02116, USA Get Directions
Services & pricing
Average price rangeWhat people love
From reviewsAbout this business
Here at Mattress Firm Back Bay, we’re all focused on helping you sleep well every night. How do we do it? Our Sleep Experts are uniquely trained for over 200 hours. The Love Your Mattress Guarantee ensures that you love your mattress 100%. In addition to deals from Sealy, Tempur-Pedic, and Sleepy’s, we also offer a new mattress that comes with a 120-night risk-free trial. Mattress Firm is a mattress company that believes in sales. But what most folks don’t realize is that we’re not in the mattress business. We’re in the fit-you-with-the-right-mattress-for-you business. Since 1990, Mattress Firm has been assisting people in getting a good night’s sleep by guiding them to the most affordable mattress. Mattress Firm began with a few tiny shops in several states. There are over 2,400 outlets nationwide now. When they start 80 hours of training, a Sleep Expert(r) embarks on a journey of life. Positive customers will experience this. Mattress Firm is different from other industries, thanks to its excellent customer service. Everybody in our company loves to come to work each day and loves to get home even more. A beautiful trip for the customers will be planned by our new Sleep Experts(r) (Jamie, 2019). We call this the Love Your Mattress Guarantee, which means that you’ll receive the greatest mattress comfort, support, and value.
Every year, the Ticket to Dream Foundation holds three collection drives. Foster children will get better sleep this way. Though selling mattresses is a profitable business, knowing that it helps people sleep better is the most important.
Reviews Summary
Mattress Firm customers were pleased with their experiences at different store locations around the country. They thought very highly of the sales associates who offered expert advice. Customers left notes specifically to show their gratitude for the outstanding customer service they received. They unanimously referred to Luis, Mike, Fred, and Mark as throughout the review. With kindness and understanding, a cordial and supportive environment provided a perfect customer service experience. Some staff were observed going beyond the norms of their job to assist customers, an example being when one person performed heavy lifting. The overall service level was excellent. Also, the customers walked out happy, knowing that they had what they needed. Delivery and move-in were sometimes incredibly smooth and convenient. They are perfect suggestions for satisfied customers who are unlikely to go anywhere else.
Frequently asked questions
7 questionsWhat do Mattress Firm Back Bay clients say about the work?
Clients frequently praise the knowledgeable and friendly staff, specifically mentioning individuals like Luis and Mark for their attentive service. Reviewers highlight the team's dedication to finding the right mattress and their excellent customer service throughout the purchasing process.
Does Mattress Firm Back Bay offer a satisfaction guarantee?
Yes, they provide the Love Your Mattress Guarantee, ensuring that customers are 100% satisfied with their purchase. This commitment reflects their focus on matching customers with the right mattress for their needs.
What types of mattresses can I find at Mattress Firm Back Bay?
They offer a variety of mattresses including Tempurpedic Mattresses, Memory Foam Mattresses, and Innerspring Mattresses. Additionally, they provide mattress toppers, pillows, and allergen covers as bedding accessories.
What delivery options are available at Mattress Firm Back Bay?
The team offers Standard Delivery, White Glove Delivery, and Same-Day Delivery services to accommodate different customer needs, ensuring a smooth purchasing experience.
Can I find adjustable bed frames at Mattress Firm Back Bay?
Yes, they offer adjustable bases as part of their bed frames and bases category, along with platform bed frames and metal bed frames to suit various customer preferences.
How does Mattress Firm Back Bay ensure a good fit for my mattress?
The Sleep Experts at Mattress Firm invest over 200 hours in training to help customers find the best mattress for their needs, ensuring a personalized shopping experience.
Where is Mattress Firm Back Bay located?
811 Boylston St, Boston, MA 02116, USA
Location & directions
Boston, MassachusettsMattress Firm Back Bay
Adjustable Bed
Address
811 Boylston St, Boston, MA 02116, USA
Hours
Closed Now
Mattress Firm Back Bay Reviews · 4.9 average
0 Reviews
G Google 100
No Reviews Found
Alternatives to Mattress Firm Back Bay
Mattress Superstore
5.0 · 8 reviews
Boston
Mattress Firm Revere
5.0 · 100 reviews
Boston
Mattress Firm Beacon Street
5.0 · 101 reviews
Boston
Mattress Firm Chestnut Hill
4.9 · 99 reviews
Boston
