Everyone at Mattress Firm 200 Chambers St. puts in hard work to make sure you sleep peacefully every night. How does this happen? Our Sleep Experts undergo over 200 hours of training to build a custom plan. Mattress Firm knows the commitment to deliver and guarantee a good night's sleep or your money back. You can also be assured that you are getting the best deal with discounts on top American brands like Sealy, Tempur-Pedic, and Sleepy's. We will send your new mattress and give you a 120-night trial (r). But what many people may not know is that Mattress Firm is not in the mattress sales business. Mattress Firm is in the business of your mattress. Mattress Firm has been helping Americans sleep better for over 90 years. We are committed to finding the perfect mattress for the right price. The company started as a small specialty chain in several states, but now there are over 2400 locations across the United States. Each Sleep Expert(r) has had 80 hours of training since the start of their careers. We train continuously because we believe there is always something left to learn. Our principle is happy employees equal happy customers. All employees love coming to work, combined with their best efforts. They rest under the right mattress.
Reviews Summary
Mattress Firm store reviews are overwhelmingly positive and highlight excellent customer service. The mentions of specific sales associates - Angelis, Carolyn, Natasha, Robert - showcases the personalized and attentive approach that the sales staff members implemented. The staff gets acknowledged for their friendliness, expertise and lack of sales pressure as they help customers find their ideal mattresses following an extraordinary experience. Several customers note sales associates as great listeners who provide informed advice, such as how to care for new mattresses. The staff is patient to ensure that customers like their purchases, and they emphasize the professionalism and servitude shown by Mattress Firm's employees. The customers' 100% approval rate of the store's services, which they suggest are better than the competition, is high. The positive reviews emphasize the store's promotions and advertising. One customer refers to a less favoring review but argues that the store provides the best mattress experience in New York. A majority of the rating is 5 stars, with many customers praising the customer service they received.
Frequently asked questions
7 questions
What do Mattress Firm 200 Chambers St. clients say about the service?
Clients frequently highlight the attentive and knowledgeable staff, particularly praising individuals like Marcia and Robert for their helpfulness and expertise in matching mattresses to individual needs. Many appreciate the non-pushy environment and the ability to test mattresses thoroughly.
Does Mattress Firm 200 Chambers St. offer a satisfaction guarantee?
Yes, they provide the Love Your Mattress Guarantee(r), allowing customers to shop with confidence. This ensures that you can find the best mattress suited to your needs, backed by a 120-night trial.
What types of mattresses can I find at Mattress Firm 200 Chambers St.?
They offer a variety of mattresses, including Memory Foam Mattresses, Hybrid Mattresses, and Innerspring Mattresses. Additionally, you can find mattress accessories such as Mattress Protectors, Pillows, and Box Springs.
What delivery options does Mattress Firm 200 Chambers St. provide?
The delivery services include Standard Delivery, Same Day Delivery, and White Glove Delivery, ensuring you have flexible options for receiving your new mattress.
What are the operating hours for Mattress Firm 200 Chambers St.?
Their hours are as follows: Monday: 10:00 AM - 8:00 PM, Tuesday: 10:00 AM - 8:00 PM, Wednesday: 10:00 AM - 8:00 PM, Thursday: 10:00 AM - 8:00 PM, Friday: 10:00 AM - 8:00 PM, Saturday: 10:00 AM - 8:00 PM, Sunday: 10:00 AM - 6:00 PM.
How does Mattress Firm 200 Chambers St. ensure a good shopping experience?
The team at Mattress Firm is trained for over 200 hours to provide personalized solutions, ensuring customers find the right mattress. Reviewers often mention the staff's patience and willingness to assist without pressure.