Sleep Country Canada, the leading omnichannel mattress retailer in Canada, is the smart choice. We have the only specialty bedding store that offers both an online and a bricks-and-mortar presence. By providing Canadians with a better night's sleep, we allow them to live healthier and happier lives. The chain was founded in Vancouver in 1994 with the assistance of Gordon Lownds, Christine Magee, and Stephen Gunn. There are now 265 locations throughout the country. There is not just one way to sleep. Sleep Country Canada focuses on the essentials: sleeping. Good sleep can be elusive. Our Sleep Experts are here to help you sleep better. We want every Canadian to have the best possible sleep. Our team of Customer Service Representatives and Sleep Experts is ready and willing to assist you. The communities where we live and work have been our priority since the beginning. We are proud to support local charities that help children as part of our Sleep Country Cares Program. Helping charities for people of all orientations and backgrounds is a proud honor for a company that works with others to make a difference.
Reviews Summary
The feedback on Sleep Country Canada emphasizes top customer service, particularly from Krish Sharma. Customers say he a vital expert who identifies their needs. Another buyer found long-desired sleep after purchasing the Bloom mattress. Tranactions at Sleep Country Canada are hassle-free, and sales employees are professional at the core. From the reviews, customers provide excellent feedback, and as a company, the customer-oriented focus is doing wonders. Customer service tops, and referrals bat for trusting the company for the best sleep accessories. However, about the wrong mattress, customers look to buy an alternative mattress when their first pick turns unfavourable. Returns or exchanges go through Sharma, who understands both sides of the coin.
Frequently asked questions
7 questions
What do Sleep Country Canada clients say about the work?
Customers frequently praise the knowledgeable and friendly staff, particularly mentioning Krish Sharma and Tony for their helpfulness and patience. Reviewers also appreciate the efficient mattress exchange process and the overall quality of the products, highlighting their comfort and support.
Does Sleep Country Canada offer warranty services for mattresses?
Yes, they provide warranty services including warranty claims, defective mattress replacements, and extended warranty options, ensuring customers have support for their purchases.
What services does Sleep Country Canada provide for bed frames?
They offer bed frame purchases, headboard purchases, and bed frame assembly, helping customers complete their bedroom setup.
How does the mattress exchange process work at Sleep Country Canada?
Sleep Country Canada facilitates mattress exchanges with a standard exchange fee, delivery of the new mattress, and collection of the old one, making the transition seamless for customers.
What are the hours of operation for Sleep Country Canada?
Their hours are as follows: Monday: 10:00 AM - 9:00 PM, Tuesday: 10:00 AM - 9:00 PM, Wednesday: 10:00 AM - 9:00 PM, Thursday: 10:00 AM - 9:00 PM, Friday: 10:00 AM - 9:00 PM, Saturday: 9:30 AM - 6:00 PM, Sunday: 11:00 AM - 5:00 PM.
Can I purchase pillows at Sleep Country Canada?
Yes, they offer a variety of pillows including standard pillows, weighted pillows, and luxury pillows, catering to different sleep preferences.