Locally owned and managed since 1975, Mattress Mart has its head office in Ottawa Ontario Canada. Seven locations are in Ontario and Western Quebec, while two are in the Maritimes. We recognize the importance of sleeping; that's why we offer the best sleep experience. Mattress Mart is 100% committed to our staff and management. We aim to be Canada's most popular retailer. With a combined purchasing experience of over 90 years, our three buyers know the products. When you purchase a mattress, we will send it to MattCanada for recycling. Platinum Delivery is unparalleled. We have experienced and cautious delivery professionals. Our headquarters in Ottawa ensure the promise of customer satisfaction. Our team actively supports Camp Smitty and the Boys and Girls Club and many other charities. We guarantee the lowest prices for 90 days, so we offer the best deal.
Reviews Summary
Most customers were satisfied with their mattress purchases from Mattress Mart. Their customer service was top-notch, customer are happy about the helpfulness and friendliness of the staff. In all, Head of the store, staffs\' great attitude was mentioned in the customer satisfaction. Many different names were mentioned in almost all the 10 customer reviews. Some of the Mattress Mart customers mentioned names of staffs who provided a unique customer experience - like Joanne, Kim and Crystal. Delivery was also a strain-free experience for most customers. Good communication was ensured and smooth delivery timely. The customers were happy with the efficiency plus courtesy. Customers would, therefore, recommend Mattress Mart to other customers. The customers were amazed by the quality of the mattress they bought. One customer said, "Got exactly what we wanted, quickly, at Mattress Mart. Good value." This shows that the customer was happy about the mattress. Different customers praised the best quality mattresses sold at the stores. The cost of the mattresses was also good and attractive to many customers. There were also customers who had good customer experience when they returned the mattress. One customer praised Kim, the store owner for agreeing to the mattress return. The customer said, "It was a wonderful experience dealing with Kim who is the owner of the stores. She was very helpful and understanding in obliging me with a return at the last moment. Great gesture and great customer service." The customer had returned the mattress but had a nice experience. Customers were, therefore, happy with their purchases and the customer service.
Frequently asked questions
7 questions
What do Mattress Mart clients say about the work?
Customers frequently praise the knowledgeable staff, particularly mentioning Crystal and James for their expertise and helpfulness. Many highlight the friendly service and the professionalism of the delivery team, ensuring a positive overall experience.
Does Mattress Mart offer adjustable beds, and what do customers think about them?
Yes, they offer adjustable beds among their mattress sales. Reviewers have noted the quality of their products and the helpful guidance from staff, making the purchasing process easier for first-time buyers.
Can I get a mattress cover or bed frame at Mattress Mart?
Yes, they offer a variety of mattress accessories including mattress covers and bed frames, in addition to their mattress sales and foundations.
How does the delivery service work at Mattress Mart?
They provide both standard delivery and White Glove delivery services. Customers have reported satisfaction with the punctuality and professionalism of the delivery team.
What types of mattress foundations does Mattress Mart offer?
Mattress Mart offers various mattress foundations, including flat foundations, box springs, and adjustable base foundations, ensuring a range of options for customers.
Does Mattress Mart recycle old mattresses?
Yes, they recycle old mattresses by shipping them to MattCanada, demonstrating their commitment to sustainability.
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