Great customer serviceFriendly staffKnowledgeable staffAffordable pricesQuick deliveryGood selectionNo pressure salesProblem solving delivery120 night comfort guaranteeTax and delivery included
About this business
Since 1975, Mattress Mart has been independently owned and operated. Our head office is in Ottawa, Ontario, Canada, with seven locations in Ontario and Western Quebec; the Maritimes have two Mattress Mart locations. Mattress Mart is where the best mattress deals are found. Our management and employees are committed to 100%. Our goal is to have the largest mattress sales in Canada. Our three buyers have a combined 90 years of experience in the industry, and that experience will help you save money. Our team is expert in fitting the mattress you want and delivering it to your home. They also offer mattress removal. Mattress Mart ships mattresses anywhere in MattCanada that they can be recycled. The Platinum Delivery Service we offer specialized and comprises expert and experienced staff. Our Ottawa headquarters will make sure your service is perfect. Our community involvement supports Camp Smitty and Boys and Girls Club. We also support many charities. Always get the best price, for we offer a 90-day low price guarantee.
Reviews Summary
The reviews are uniformly positive, citing staff's professionalism and helpfulness, good prices, attention to detail and surprising extras like quick delivery and a relaxed trial period. Almost every review mentioned delivery of personalized, first-rate customer service, with workers who invariably made each customer feel comfortable and treated them as individuals. This excellent customer service also extended to the company's policies, such as its 120-day Comfort Guarantee. The majority of reviews noted that customers can avoid aggressive sales tactics because they are unlucky. Favourable product evaluations were predominant; many pointed out that store do have a broad range of high-quality items. Customers have enjoyed the positive shopping experience, variety of products offered and rapid and satisfactory delivery. Customers also appeared satisfied with the product offerings at the stores, and some noted that staff had helped them navigate this wide range and find the best solution.
Frequently asked questions
7 questions
What do Mattress Mart clients say about their experience with customer service?
Reviewers frequently praise the friendly and knowledgeable staff, highlighting their helpfulness and no-pressure sales approach. Many customers appreciate the quick delivery and the team's willingness to assist with mattress exchanges under the Comfort Guarantee.
Does Mattress Mart offer a Comfort Guarantee for their mattresses?
Yes, they provide a Comfort Guarantee that includes a Night Trial and Mattress Exchange, ensuring customer satisfaction. Reviewers confirm that the process for exchanges is hassle-free.
What types of mattresses can I find at Mattress Mart?
Mattress Mart offers a variety of mattresses including Memory Foam Mattresses, Innerspring Mattresses, and Hybrid Mattresses. They aim to provide the best mattress deals in the region.
What delivery options are available at Mattress Mart?
They provide several delivery options, including Standard Delivery, Next Day Delivery, and Setup and Assembly services, ensuring a convenient experience for customers.
What are the hours of operation for Mattress Mart?
Their hours are as follows: Monday: 9:00 AM - 7:00 PM, Tuesday: 9:00 AM - 7:00 PM, Wednesday: 9:00 AM - 7:00 PM, Thursday: 9:00 AM - 9:00 PM, Friday: 9:00 AM - 9:00 PM, Saturday: 9:00 AM - 6:00 PM, Sunday: 11:00 AM - 5:00 PM.
Who leads the team at Mattress Mart and what experience do they have?
Mattress Mart has been locally owned and operated since 1975, with a management team that includes three buyers with a combined experience of over 90 years in the industry.
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