Mattress Firm Union Square

They make sure you get a restful night's sleep each night. This is achieved by their Sleep Experts (r) working at least 200 hours to create a tailored solution for you. Every purchase is backed by the Love Your Mattress Guarantee (r). You can be confident when you buy from them. They offer discounts on top brands, such as Sealy, Tempur-Pedic, Sleepy's, and Serta. Once you've chosen your mattress, they'll deliver it to you. Get it home and sleep like a baby for 120 nights thanks to the 120-night sleep trial(r). Mattress Firm believes that the key to its success is helping people get better sleep, not just selling mattresses. As a result, dozens of their employees have received significantly higher wages in the industry. The result is that they have helped millions of people find a better night's sleep in the last 90 years. They're a different company with a different way of doing things. A small store with a big idea: to match you with the right mattress at the best price, regardless of the brand. It's not just a job for the Sleep Expert(r) - it's a commitment. Each Sleep Expert(r) begins their career after 80 hours of basic training. Paradoxically, our commitment to training has resulted in the fact that training can only go so far. Customers are always right in the industry, but not at Mattress Firm. We believe that providing excellent service requires happy, motivated employees, so we do that. Training can only do so much, though.

Reviews depict a pattern of quality staff and great service on this store. The personnel is celebrated, with Steven, Ogo, Marc as well as Lynda highlighted for their friendliness, patience, and willingness to educate buyers. They make the experience even better. Customers feel that they were valued in the process of selecting and buying mattresses, which is somewhat enlightening considering that most customers spend many hours in the store. Ogo being mentioned by several clients as an option for scheduling delivery is a significant pointer to many repeated careers. Delivery is immediate, with 48 hours being the longest a client will wait. Other striking factors include exchange and team spirit. A client thanked Lynda for making the process easier when she was looking to exchange her product she bought from a different store. Otherwise, after I walked in this store, everyone will listen to what I want peacefully before recommending, and there is a way the team works in assisting each other for the best customer experience. It is typical to see clients building another client with multiple staff around, all silent as they listen. I am more than happy to see such coordination of the staff in the store, and It was a great experience, and I will consider buying more products from the store.